At Kane Bank Services, we begin with an assessment of where your bank is today, where you want to be tomorrow, and then create a detailed, customized roadmap to get you there. We never offer a “one-size-fits-all” approach. We don’t offer our strategy and then walk out the door. We partner with you, help you through the rough spots, and provide you with the tools you need to achieve results. We look for the opportunities that will deliver the most bang for the buck, because sometimes it’s the little things that have the biggest impact on profitability and performance.

Sales Management

An effective sales culture remains an elusive goal for many banks. We take the mystery out of these critical retail bank components that create a sales culture and provide the building blocks to ensure success. Our sales management services focus on:

• Setting sales goals and expectations for each branch and for each employee, and effectively tying the two together
• Ensuring your best performers are recognized for their success
• Getting the results you truly want by integrating incentive compensation plans with profit and sales objectives
• Improving revenue growth through effective communication at all levels of the bank
• Tracking sales and service for better measurement
• Using job descriptions and performance evaluations to direct and evaluate success
• Making sure your incentive compensation program motivates your staff and rewards superior results, not merely the performance of day-to-day duties

Employee and Manager
Training & Development

Our training solutions are customized for your unique needs and goals. We rate the success of our training solutions by your results. We deem ourselves successful only when you can execute the strategies we recommend.

Kane Bank Services offers a full-suite of training & development services including curriculum development, train-the-trainer programs, or, if you prefer, we can deliver our training directly to your employees and managers.

We differ from other training firms in that we don’t charge a per person training fee. We believe that while the training firm benefits from this arrangement, the client incurs higher training costs. Instead, you own the training content and can decide how best to deliver it --cost-effectively.

Our training covers a wide variety of topics and is always focused on real-world practicality. Results of recent training engagements include:

• Enabling platform sellers to build more effective relationships with customers
• Increasing referrals from the teller line
• Building telemarketing skills that increase sales
• Improving the customer service experience through improved employee skills
• Maximizing cross-sell opportunities
• Enabling lenders to prospect for new business and build their pipelines
• Enabling employees to educate customers on alternative delivery channels to reduce transactions at the teller line
• Improving the sales skills of branch employees in all product areas
• Providing managers with the skills to coach employee performance and effectively reward success

Distribution Strategies

Have you put a stake in the ground about how and where you want your customers to interact with you? Do you understand where customers are buying and where they are transacting?

You should.

Your bank’s profitability will increase once you offer the right mix of delivery channels, maximize your customers’ use of alternative delivery channels, and increase the efficiency of your brick and mortar branches.

We can help you identify the right strategy for your bank and design the multi-channel distribution strategy that will best increase revenues. We’ll look at:

• Optimizing your delivery channel mix
• Ensuring that all channels are in alignment and support each other
• Designing an overall effective physical distribution network
• Developing and implementing customer segmentation strategies for each channel
• Ensuring your branch design and layout drives operational, transactional, and sales efficiency

Revenue Growth

To us, revenue growth means more than cutting costs or introducing new products. That’s not to say that we won’t help you cut costs or determine which new products to offer. But our focus will be on the factors unique to your bank that will have the greatest impact on your bottom-line profitability. For example, if your best opportunity for improving profits lies in increasing your customers’ use of technology, then we’ll use branch design and layout to get you there. But if higher sales rates are called for, we may recommend an investment in training and development.

Some of the ways we can help your revenue grow are by:

• Ensuring that your incentive compensation programs are tied to the bottom line
• Coaching senior management to relentlessly communicate your bank’s strategy and vision
• Determining what tools and information your employees need to be more productive
• Using marketing to support and further the sales effort
• Recommending a competitive product set
• Analyzing and improving the fees and spreads of your various product lines
• Ensuring that you have the right organizational structure and processes in place